Waiting At A Clinic
When patients visit a clinic, the single most frequent issue is that they have to wait to see the doctor. Sometimes, there can even be a delay that lasts for hours. This can be costly for practices. Patients that wait long won’t recommend you to others, and they may leave bad reviews for your practice.
Fortunately, athenahealth can resolve this issue, in conjunction with small changes you can make. According to athena health billing reviews and reviews for their EHR, the software can help improve workflow management. That is why, in this athena health review, let’s go over how to reduce delays when a patient visits.
Improving Patient Wait Times
Be Honest and Transparent
Patients want to know that they are seen when waiting for their doctors. A common source of frustration is waiting for a long time yet getting no answers from anyone. By letting them know how long the wait is expected to be, patients will feel less frustrated. You can also give them an option to reschedule or wait - more often than not, they will opt to wait.
Patients can then feel like they have control, and know what is happening. When their visit does happen, it is important that the doctor acknowledges their patience and gives them their due attention. This way, they can leave feeling satisfied and happy.
Make the Waiting Room Comfortable
Harsh lighting, loud noise, uncomfortable chairs, and no distractions are bound to make anyone feel uneasy. You can make sure your patients are comfortable in the waiting room by making the space more inviting.
Using softer lighting and warm color patterns can help. So can providing patients with magazines or a TV to watch as they wait.
Involve The Front Desk
Front desk staff play a major role in wait times. They can help your workflow speed up so patients don’t have to wait. They are also the first line of contact when a patient comes in to see their doctor at your practice.
If you use the athena health EHR, you can also use the software to manage the workflow on the front desk. This will enable you to organize the work better so it is carried out faster and with less conflict. Lots of athena health reviews point to the benefits of the software in creating a smoother workflow.
Final Note - Athena Health Reviews
Taking small steps can have a huge impact on how the workflow is managed at your practice. We’ve gathered the information from athena health reviews, but only you can decide if it is right for you. For more details on athena, you can reach out to the vendor and request an online demo.
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